 Esi E-Class
Phone System
(brochure-click here)
Digital Telephone System with Integrated Voicemail
System features
Full integration
One cabinet contains a phone system, voice mail/automated attendant and automatic call distributor, all working together as an integrated whole.
Eight message-on-hold (MOH) recordings
This feature provides a professional sound without licensing fees. Use the three supplied music tracks, or record and use up to five of your own.
Auto attendant
Provides extensive call routing, including directories, automatic day/night operation, off-premises transfer, pager notification and more.
Automatic call distribution (ACD)
ACD places sales or service personnel in departments and either (a.) routes a call to the longest-idle agent or (b.) places the call on hold if all agents are busy and then immediately connects when the first agent is available. Constantly updates IP Feature Phone display regarding queues and wait times.
Highest voice quality
Records voice messages with 64-kilobit-per-second sampling, for the highest quality sound a telephone line can carry.
Call statistics
Delivers detailed reports at the touch of a key and provides SMDR.
TAPI support
(Basic Telephony Service.) Provided through the connection between the workstation and the host ESI Feature Phone.
T1/PRI support
Lets larger offices make fullest use of broadband lines.
Up to 30 fully functional analog ports
Each allows voice mail, park/retrieve, transfer, page, call waiting, off-premises message delivery and more.
Conference calling
Includes the ability to include up to 24 people in conferences, and a conference may contain up to four parties; so an E-Class system can support six conferences of four parties each (or eight conferences of three parties each).
Esi-Dex speed-dialing
Calls any number from three separate lists (personal, station and system); uses Caller ID* information or direct keypad entries.
Dedicated overhead paging interface
Allows intra-system paging through the speaker built into the ESI Feature Phone or through an ancillary overhead paging system.
Built-in QoS (IP)
Quality-of-Service control, built into the system, mitigates network data bursts effects on voice quality.
Voice mail features
Up to 16 built-in voice mail ports
“Always-on” channels available for voice mail, auto attendant, call recording without using system trunks of station ports.
Off-premises message delivery
Delivery to a cell phone or home phone combined with pager notification, for extensive notification capability.
Urgent messages
Can deliver higher-priority messages first.
Message Recycle Bin (undelete)
Remembers, and can restore, each mailbox’s 10 most recently deleted messages.
Quick Groups
When a user wants to share a message with several other users, this feature lets the user do so by just pressing VOICE MAIL and the appropriate station keys.
Quick Move
Press a station key during live recording to move the message automatically to that user’s mailbox.
Virtual Mailbox Key
A programmable function key “tied” to any mailbox; allows simplified monitoring of a second mailbox.
Multiple personal greetings
Pre-record up to three greetings and assign them to a programmable key for one-touch selection.
Auto Page™
Allows a caller forwarded to a user’s voice mailbox to page the user over the user’s business’s internal overhead paging system.
Quick Page™
Lets one station user Quick Page another station by pressing a designated Quick Page key followed by either a station extension or a programmable key set for a station.
Guest mailboxes
Make it possible to give voice mail to personnel (such as those in outside sales or manufacturing) who may not have actual extensions assigned to them. A guest mailbox can be handled like a regular extension (e.g., listed in the directory, assigned a station key, etc.).
Info mailboxes
These can be used to give callers information on a variety of different subjects by “publishing” these mailbox numbers.
Broadcast mailbox
The broadcast mailbox is used to leave a single message in all of the system’s station users’ mailboxes.
Group mailboxes
Each E-Class system supports up to 16 group mailboxes with up to 32 members each. Users can set or change the list of group mailbox members.
Message notification
On a mailbox-by-mailbox basis, the system can be programmed to call an off-premises number or another extension to deliver messages and/or dial to an external commercial paging network to activate a user’s pager.
Cascade paging mailboxes
Ten cascade paging mailboxes can be assigned to anyone who requires escalating levels of paging beyond the single level available in all user mailboxes.
Q & A mailboxes
Ten question-and-answer (Q & A) mailboxes can store to 10 questions each. The individual answer segments recorded by the caller are stored as a single message, with the answer segments separated by short beep tones.
Optional Esi-Mail unified messaging
Lets you easily manage both voice mail messages and e-mail from your Microsoft® Outlook® 2000/2002 Inbox on your Windows®-based computer. The revolutionary Esi-Mail is a quick and simple installation and doesn't’t require a server (or the valuable time of your IT personnel).
Auto attendant features
Six levels, 100 branches
The many branches allow setup of a more caller-friendly answering environment, including a company directory.
Virtually unlimited call routing — Includes off-premises transfer, pager notification, more.
Programmable feature keys
The programmable feature keys can be programmed as follows:
CO line key
Provides direct access to a particular desired line.
Station key
Provides direct access to, and lamp information for, extensions, departments, guest mailboxes, etc.
Speed-dial key
Provides one-touch key for outside calls.
Special feature keys
Can be set to provide one-touch access to the following features:
Overhead paging key
Message monitor key
Manual day/night mode key
Background announce key
Service observing key
Personal greeting 1
Personal greeting 2
Personal greeting 3
ACD agent log on/off key
ACD agent wrap key
ACD administrator key
Missed Call key
Headset key
Virtual Mailbox Key
Virtual Answer Key
Call forward key
Quick Page |
Digital Business Class Phone System with Voicemail Overview (contd)
Scalability
IP E-Class can grow from an entry-level IP 40e system (up to 30 × 28 × 6), to a fully loaded IP 200e system (up to 66 × 96 × 30).*
IVX E-Class can grow from IVX 72e (up to 42 × 48 × 16) to a fully loaded IVX 128e system (up to 66 × 84 × 28).*
E-Class can handle up to 30 analog station ports and up to 96 Feature Phones; additionally, it can support up to two T1 or PRI high-bandwidth lines.
Note: IP-related features described herein are standard on IP E-Class (IP 200e, IP 40e) and optional on IVX E-Class (IVX 128e, IVX 72e). Consult your Certified ESI Reseller for more details.
Ultra-high-speed packetized voice communication (IP)
E-Class can work with either 10Base-T or the much faster 100Base-T, or in a combined 10/100Base-T network.
Powerful voice mail capabilities
The integrated voice mail system includes 16 always-available channels and includes ESI’s exclusive Quick Groups™, Quick Move™ and Virtual Mailbox Key features. Your ESI Reseller can also provide ESI’s innovative Esi-Mail™ unified messaging.
Extensive phone options
ESI Digital Feature Phone, 24-Key or 48-Key (IVX only)
ESI 48-Key IP Feature Phone — Connects via LAN
ESI 48-Key Remote IP Feature Phone — Connects via WAN or Internet.
Standard analog sets
Advanced phone features
Some examples include ESI’s enhanced Caller ID*, live call recording and screening, ACD, Esi-Dex™ speed-dialing, built-in message-on-hold and Verbal User Guide.
Esi-Link (multi-site) support
Multiple systems can be interconnected across an enterprise’s dedicated WAN, creating virtually seamless connectivity among multiple offices. While some competing systems are unable to provide more than bare-bones phone features in such arrangements, IP E-Class distant extensions operate across your Esi-Link network as though they were local, providing one-button dialing, simplified call transfer, conference calling, and message sharing.
Remote Feature Phone capability
With the rapid growth of DSL and other broadband services, fully functional Remote IP Feature Phones can be deployed to small remote locations such as local sub-offices or tele-workers’ desktops at home.
Station features
Call waiting
Display shows both calls’ Caller ID* information; user can toggle between calls by pressing the FLASH key.
Enhanced Caller ID*
ESI’s patented enhancements allow one-keystroke return of a call as well as quick addition of the caller to the user’s speed-dial list.
One-touch access to a number of features
This lets the user press dedicated keys rather than having to remember multi-key codes. To access voice mail, the user just presses VOICE MAIL; to perform a conference call, CONF; or, to transfer a call, TRANSFER.
Esi-Dex built-in directory
Works with Caller ID* to keep an alphabetical speed-dial list; accessible with a keystroke and shown on the display.
Three separate speed-dialing lists: personal, station and system.
Users can make entries directly from the IP Feature Phone keypad, as well as scroll through lists (to save time, users can select which names to view within each list).
Missed Call Key™
Allows review of Caller ID* data of an extension’s last 10 unanswered calls in which each caller didn't’t leave a message. The user can return each call by pressing one key.
Live call recording
Record a conversation, conference call or personal reminder memo for later playback, as well as moving or copying to others’ mailboxes.
Live call screening
Works like a home answering machine; the user can listen to a message while someone leaves it. The user can pick up the handset at any time to take the call or just let the caller continue to leave a message in his/her mailbox.
Verbal Help Key™ and Verbal User Guide™
These use hundreds of prompts to guide users through virtually every feature of the system.
Virtual Answer Key™
For use when one is already on another call but wants to give special attention to a second call that’s in call waiting. Set as many as two programmable feature keys to be Virtual Answer Keys. Each plays a recorded greeting telling the caller the user knows he/she is calling and, depending on programming and how the prompt is recorded, can also give the caller an easy way to dial out to another extension where he/she can gain immediate assistance.
Service observing
Lets authorized personnel silently observe (and record) station-to-outside calls.
Off-premises “reach-me”
Allows a caller forwarded to one’s voice mailbox to reach the user at an external number (e.g., home phone or mobile phone).
Dedicated HOLD key
Supports both system-wide and exclusive (station-specific) hold. Permits virtually unlimited hold “orbits.” (Also supports hold/retrieve with analog phones.) Holds calls for easy pickup at any station without elaborate codes to remember. For exclusive hold, just hold down the key for a second.
Optional 60-Key Expansion Console
Programmable feature keys
The programmable feature keys can be programmed as follows:
CO line key
Provides direct access to a particular desired line.
Station key
Provides direct access to, and lamp information for, extensions, departments, guest mailboxes, etc.
Speed-dial key
Provides one-touch key for outside calls.
Special feature keys
Can be set to provide one-touch access to the following features:
Overhead paging key
Message monitor key
Manual day/night mode key
Background announce key
Service observing key
Personal greeting 1
Personal greeting 2
Personal greeting 3
ACD agent log on/off key
ACD agent wrap key
ACD administrator key
Missed Call key
Headset key
Virtual Mailbox Key
Virtual Answer Key
Call forward key
Quick Page
Analog extension ports
Up to 30 analog extensions (28 on IVX) can be programmed, based on the number of cards installed in the system. The ports can be defined as:
Phone
Designed to provide for standard 2500-type phones.
Common ringer
Connected via a tip-and-ring pair; will apply ring voltage whenever a line rings in night mode.
Fax
If the auto attendant detects a fax tone, it will automatically forward the tone to the analog port programmed as a fax device.
Modem
Incoming calls for a modem can be manually transferred to the modem extension; also, the modem can automatically generate outbound calls.
Door phone
A telephone connected to this port will automatically dial the programmed ring-down extension number whenever the set is taken off-hook.
Analog extension ports
Up to 30 analog extensions (28 on IVX) can be programmed, based on the number of cards installed in the system. The ports can be defined as:
Phone
Designed to provide for standard 2500-type phones.
Common ringer
Connected via a tip-and-ring pair; will apply ring voltage whenever a line rings in night mode.
Fax
If the auto attendant detects a fax tone, it will automatically forward the tone to the analog port programmed as a fax device.
Modem
Incoming calls for a modem can be manually transferred to the modem extension; also, the modem can automatically generate outbound calls.
Door phone
A telephone connected to this port will automatically dial the programmed ring-down extension number whenever the set is taken off-hook.
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